Return and Exchange Policy

Returns & Exchanges Policy

We want you to be fully satisfied with your purchase. If for any reason you need to return or exchange an item, please review the policy and instructions below carefully.

Returns

Eligibility

  • Items must be returned within 14 days of receipt.
  • Items must be unworn, unwashed, and in their original condition, with all tags attached.
  • Custom-made or personalized items are not eligible for return.

Return Process

  1. Contact us at office@janacoshe.com to request a return.
  2. Please include:
    1. Your order number
    2. Reason for return
  3. Once approved, you will receive return instructions and authorization.

Shipping & Return Instructions

  • Return shipping costs are fully covered by the customer.
  • We strongly recommend using registered and trackable postal services.
  • Please pack compactly.
  • Do not include invoices or other documents inside the parcel.
  • On the customs declaration (if applicable), please:
    • Describe the item clearly (e.g. Coat, Vest, Dress)
    • Declare a value of EUR 10 (this helps speed up customs clearance)
  • Keep your tracking number until the return is completed.

⚠️ Improperly shipped parcels may be returned by customs at the sender’s expense.

Refunds

  • Once the returned item is received and inspected, we will notify you.
  • Approved refunds are processed within 5 business days after receipt.
  • Refunds are issued to the original payment method.

Exchanges

Eligibility

  • Exchange requests must be made within 14 days of receipt.
  • Items must be unworn, unwashed, and in original condition with tags attached.

Exchange Process

  1. Contact us at office@janacoshe.com.
  2. Provide:
    1. Order number
    2. Item you wish to exchange
    3. Preferred replacement item / size
  3. Once approved, you will receive exchange instructions.

Shipping

  • Customers are responsible for return shipping costs of the exchanged item.
  • We cover the shipping cost for sending the replacement item.
  • Exchanges are processed within 5 business days after receiving the returned item.
  • If the requested item is unavailable, you may choose:
    • A different item
    • A refund

Non-Returnable Items

  • Custom-made or personalized items

Damaged or Defective Items

If your item arrives damaged or defective with visible external damage during transport:

  • Clearly note the damage on the delivery document.
  • Contact us immediately at office@janacoshe.com with:
    • Order number
    • Photos of the item
    • Photos of the delivery document

In such cases, we will arrange a replacement or full refund, including shipping costs.

Return Addresses

For shipments from Europe:

Momchil Tsvetkov
47 Cherni Vrah Blvd., Floor 2
Sofia, Hladilnika
1407, Bulgaria
Tel: +359 885 191 640

For all other shipments:

Jana Kosheva
17 Asparuh Str., Gorubliane
Sofia, 1138
Bulgaria
Tel: +359 885 191 640

Contact

For any questions regarding returns or exchanges, please contact us at:
📧 office@janacoshe.com